Life Care Center of Westlake, Ohio, recently received the 2018 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.
The award honors facilities across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. It is the first of three tiers of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.
Applicants develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. They must also demonstrate their ability to implement a performance improvement system.
Life Care Center of Westlake focused its efforts on improving quality measures for patients, which include rehospitalizations, infections, falls and other clinical outcomes. Leaders communicated with managers and floor staff about areas for improvement, and a committee developed a plan. After implementation, the facility increased its quality measures score with the Centers for Medicare and Medicaid Services by one star.
“Life Care Center of Westlake and myself are extremely honored, excited and humbled in achieving the Bronze award,” said Michael Orinoco, executive director at the facility. “This is a commitment we have made to improving the quality of care for our residents.”
The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 69th Annual Convention and Exposition, Oct. 7 – 10, in San Diego, California.
Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.